Lagos Continental has achieved the distinguished honor of being named Hotel of the Year at the 2024 Hotel Managers Conference. The esteemed event occurred at the Grand African Ballroom, Lagos Continental, on Monday, 14th July.
This accolade adds to an impressive series of Continental Hotels Group Nigeria awards. They were recognized as the Best Nigerian Hotel Brand of the Year 2024 at the International Hospitality, Tourism & Eco-Sustainability Forum earlier in April. These awards underline Lagos Continental's role as a leader in luxury hospitality across Africa.
The Hotel of the Year award is bestowed on hotels for their exceptional service and remarkable performance in luxury hospitality. The gala event featured enlightening speeches from notable figures in the hospitality industry and a keynote address by Karl Hala, General Manager of Lagos Continental. Mr. Hala's presentation emphasized the importance of tech-driven hospitality, superior guest experiences, and service excellence.
"In an ever-evolving technological world, it's up to us as hospitality professionals to keep up with the times and look for innovative ways to continuously improve our service, such as using algorithms to personalize services for guests based on their past behaviors and experiences," Mr. Hala stated.
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